Online fraud

The terms "spoofing" and "phishing" have been used to describe the act of collecting personal information using a fake e-mail in order to commit identity theft, credit card fraud, and Internet fraud. These e-mails may appear to be legitimate messages from financial institutions or popular e-commerce businesses such as eBay or PayPal. To provoke responses, these e-mails might warn that your account will be suspended unless you act, or claim that fictitious charges have been applied to your account. Genuine e-mails regarding your online accounts will address you by name, and NOT by "Dear PayPal User" or "Dear eBay Member." Be wary of links in e-mails that might take you to a faked version of a familiar site and ask you to "log in" with your personal account information.

Resolution of online fraud is included in the IDBeMe program.

If you are not a customer and you suspect fraudulent activity within your online accounts (eBay, PayPal, etc.) or with online purchases, you should verify which card or account was used for those activities. If you suspect that an unauthorized party has accessed or has attempted to access your online account, please follow these steps in order to protect your account: