Europ Assistance USA Privacy Policy Statement

Europ Assistance USA, Inc. (“EA-USA”) is strongly committed to protecting the privacy of our customers. We know you care about the information we collect about you. We want to ensure you are aware of how it is used and the measures we take to protect your privacy.

• What information does Europ Assistance USA, Inc. collect when I visit its Web site?
• Does the Europ Assitance USA, Inc. site utilize cookies?
• How is my personal information used when I purchase a Europ Assistance USA, Inc.
program or sign up to receive special offers or information from EA USA?
• How does Europ Assistance, Inc. share my personal information?
• How do I access Europ Assistance USA, Inc.'s records of my personal information?
• How does Europ Assistance USA, Inc. keep my personal information secure?
• What laws govern Europ Assistance USA, Inc.'s Privacy Policy?
• How do I report a problem or concern about this privacy statement?
• What will happen if Europ Assistance USA, Inc.'s Privacy Policy changes?

EA-USA's Web server automatically recognizes the domain name, but not the e-mail address, of each visitor to the EA-USA Web site.

In addition, EA-USA collects overall user information about users' Web site navigation and information volunteered by the consumer (such as survey responses, customer inquiries and/or site registrations).

The information we collect is used to improve and customize the content and navigation of our Web site and to improve the overall user experience for each visitor.

Yes. Cookies are pieces of information (files) that are saved by your browser on your computer to make it easier and faster for you to revisit a particular Web site. EA-USA's Web site uses cookies to store visitor preferences.

After purchasing a program or signing up online with EA-USA, we may contact you to offer optional features, inform you of promotions/special offers, or to request customer feedback. We may contact you via phone, mail and/or e-mail.

From time to time, we provide the contact information of consumers who purchase an EA-USA Program to affiliated business partners whose products or services we think you might find interesting. You may be contacted via phone, mail, and/or e-mail. We will never share your credit card or financial information with these companies. We do not partner with any ad server companies.

If you purchase a Europ Assistance USA, Inc. program, we make some of your private information available to those organizations that service the program, such as EA USA’s partner, TransUnion that provides credit monitoring.

Upon request, EA-USA provides site visitors with their personal information we have collected. Visitors can request this information by contacting EA-USA as listed below.

Europ Assistance USA, Inc.
Attn: Compliance Office
4330 East-West Highway, suite 1000
Bethesda, MD 20814
Phone: (240) 330-1000
Fax: (301) 907-6510
E-mail: info@europassistance-usa.com

When EA-USA transfers and receives certain types of sensitive information such as financial data, we redirect visitors to a secure/encrypted url. You will know that you are in a secure area when you see "https://..." in your address bar and/or a small lock in the status bar part of your browser.

You may click on the Verisign logo (where available) to obtain more information about our certificate. Your information is secure and encrypted as it travels between your computer and our webserver.

Once the information is in our computer system, EA-USA maintains appropriate security measures at our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. Additionally, appropriate security measures are in place to prevent information from being accessed electronically by any entity outside the EA-USA facility.

Europ Assistance USA, Inc.'s Privacy Policy complies with the following:

• The Gramm-Leach-Bliley Act
• The Federal CAN-SPAM Act
• The National Do Not Call Registry

If you feel that Europ Assistance USA, Inc. is not following its stated information policy, you can contact us as listed below.

Europ Assistance USA, Inc.
Attn: Compliance Office
4330 East-West Highway, suite 1000
Bethesda, MD 20814
Phone: (240) 330-1000
Fax: (301) 907-6510
E-mail: info@europassistance-usa.com